2010 Customer Service Week – Day 2
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Archive for the 'Customer' Category
Joseph Pine: What do consumers really want?
www.ted.com Customers want to feel what they buy is authentic, but “Mass Customization” author Joseph Pine says selling authenticity is tough because, well, there’s no such thing. He talks about a few experiences that may be artificial but make millions anyway.TEDTalks is a daily video podcast of the best talks and performances from the TED [...]
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2010 Customer Service Week – Day 1
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How NOT To Be A Customer Service Rep!
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HVAC Customer Satisfaction Survey – Mobile App – GoCanvas.com
www.gocanvas.com – Mobile App HVAC Customer Satisfaction Survey – This mobile app is a customer satisfaction Survey for HVAC service company filled out by clients at the end of service event. The application is a basic customer satisfaction survey tailored for the HVAC servicing industry. It tracks basic customer information and asks questions based on [...]
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Customer Success Story – The Food Group
As a food marketing company serving large clients such as Nabisco and Kraft, The Food Group needed to find a solution that would meet the company’s diverse needs for web-based meetings and events. To aggressively expand The Food Group’s business model and provide even better client service, The Food Group selected Cisco WebEx technology. After [...]
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Poor Customer Service – Natasha Leggero
It’s time for Rite-Aid to rethink its tagline. –Rooftop Comedy films stand-up comedy 7 nights a week in the best comedy clubs around the world bringing you instant access to the biggest headliners and a first look at the new voices of comedy. Our standup comedy and original series are enjoyed around the world on [...]
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